At BijliX, we aim to provide genuine solar products, electrical equipment, and accessories with reliable customer support. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return or replacement if:

• The item received is damaged during delivery.
• The wrong product was delivered.
• The product has a manufacturing fault.
• The product is unused, uninstalled, and in its original packaging.
• The return request is made within 7 days of delivery.

To request a return, please contact BijliX at:

Phone/WhatsApp: [Your Phone Number]
Email: [Your Email Address]
Address: [Your Business Address]

2. Products Not Eligible for Return

Returns will not be accepted in the following cases:

• Product has been installed, used, damaged, or altered.
• Original packaging, manuals, accessories, warranty cards, or invoice are missing.
• Product was damaged due to incorrect installation, wiring, voltage issue, misuse, water damage, short circuit, mishandling, or improper storage.
• Product was purchased on clearance, special discount, or custom order basis.
• Batteries, cables, connectors, mounting structures, and customized items are not returnable once delivered unless received damaged or incorrect.

3. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please report it within 24 hours of delivery.

You may be asked to provide:

• Order number
• Clear pictures/videos of the product
• Packaging pictures
• Unboxing video, where possible
• Invoice or proof of purchase

Once verified, BijliX may offer a replacement, repair, refund, or store credit depending on the case.

4. Warranty Claims

Many products sold by BijliX come with a manufacturer, brand, or distributor warranty. Warranty terms may vary from product to product.

Warranty claims are subject to the official warranty policy of the brand, manufacturer, or distributor. BijliX will assist customers in the warranty claim process where applicable, but final approval, repair, replacement, or rejection depends on the relevant warranty provider.

Warranty does not usually cover damage caused by:

• Incorrect installation
• Load mismatch
• Wrong wiring
• Voltage fluctuation or surge
• Water or moisture damage
• Physical damage
• Unauthorized repair
• Burning due to external fault
• Misuse or negligence

5. Refund Process

Once your return is approved and the product is received and inspected, your refund will be processed through the original payment method or another agreed method.

Refund processing may take 7 to 14 working days, depending on bank/payment provider processing time.

Shipping, delivery, installation, or handling charges are non-refundable unless the issue was caused by BijliX.

6. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible. In such cases, the order will be handled under the return policy.

For special orders, advance payments may be non-refundable if the item has already been arranged or dispatched from supplier/vendor side.

7. Return Shipping

Return shipping charges may apply unless the product was delivered damaged, faulty, or incorrect due to an error from BijliX.

The customer is responsible for securely packing the product for return. BijliX will not be responsible for damage caused during return shipment due to poor packaging.

8. Contact Us

For return, refund, replacement, or warranty support, please contact:

BijliX
Phone/WhatsApp: +923104222259
Email: info@bijlix.pk
Address: Bijlix Plaza, Shop#11, Chenab Commercial Center, Rahim Yar Khan, 64200