Privacy Policy

Effective Date: 1 June 2025

This Privacy Policy explains how Bijli X ("we", "our", "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or contact us, we may collect the following:

• Personal details: Full name, phone number, email address
• Delivery information: Shipping address, city, and postal code
• Order information: Products purchased, order value, payment method
• Communication records: Messages sent via WhatsApp, phone, or our contact form
• Technical data: IP address, browser type, device information, and browsing behaviour on our site (collected via cookies)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate order updates, delivery status, and support
• Verify warranty registration with manufacturers
• Respond to enquiries and after-sales requests
• Improve our website and product offerings
• Send relevant product updates or promotions (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share limited information with:

• Courier and logistics partners — to arrange delivery of your order
• Manufacturers (GoodWe, Voltas, MaxPower, ANICSUN, Soluna, Astronergy) — solely for warranty registration and technical support
• Payment processors — to complete your transaction securely
• Legal authorities — if required by law or to protect our rights

4. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality. By continuing to use our site, you consent to our use of cookies.

5. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on Shopify, which uses industry-standard SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your order, provide after-sales support, and comply with legal obligations. Order records are typically kept for a minimum of 5 years.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at +92 300 237 4059 or visit our Contact page.

8. Third-Party Links

Our website may contain links to third-party websites such as manufacturer portals or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us