Welcome to BijliX. By accessing our website, purchasing products, or using our services, you agree to the following Terms of Service. Please read them carefully.

1. About BijliX

BijliX provides solar products, electrical equipment, energy solutions, accessories, and related services through its website, physical location, and other sales channels.

These Terms apply to all visitors, customers, and users of our website and services.

2. Product Information

We try our best to provide accurate product information, specifications, images, prices, and availability. However, minor differences may occur due to product updates, supplier changes, photography, screen display, or brand revisions.

BijliX reserves the right to update product details, prices, stock availability, and offers without prior notice.

3. Pricing & Payments

All prices listed on our website are subject to change without notice. Prices may vary based on stock availability, supplier rates, currency changes, taxes, delivery location, and market conditions.

An order is confirmed only after payment confirmation or order acceptance by BijliX.

BijliX reserves the right to cancel or refuse any order due to pricing errors, stock issues, payment problems, suspected fraud, or any other valid reason.

4. Orders & Availability

Placing an order on the website does not guarantee final product availability. In case a product becomes unavailable after order placement, BijliX may offer an alternative product, revised delivery timeline, store credit, or refund.

5. Delivery & Shipping

Delivery timelines depend on product availability, order location, courier service, and external conditions. BijliX will try to deliver orders within the estimated timeframe, but delays may occur due to courier issues, weather, supplier delays, road conditions, or other circumstances beyond our control.

Customers must provide accurate delivery details. BijliX will not be responsible for failed or delayed delivery due to incorrect address, unreachable phone number, or customer unavailability.

6. Installation & Technical Use

Solar and electrical products must be installed by qualified technicians or professionals. Incorrect installation can cause product damage, system failure, fire risk, electrical damage, or personal injury.

BijliX is not responsible for damage, loss, or safety issues caused by:

• Incorrect installation
• Wrong wiring
• Overloading
• Load mismatch
• Unauthorized repairs
• Poor earthing
• Voltage fluctuation
• Improper use
• Non-professional handling

Any technical advice provided by BijliX is based on the information shared by the customer. Final system design, installation, load calculation, and safety compliance should be verified by a qualified professional.

7. Warranty

Products may include brand, manufacturer, or distributor warranty. Warranty coverage, duration, process, and approval depend on the relevant warranty provider.

BijliX may assist customers with warranty claims where applicable, but BijliX does not guarantee approval of warranty claims unless the warranty is directly provided by BijliX in writing.

Warranty does not cover misuse, physical damage, burning, water damage, surge damage, incorrect installation, unauthorized repair, or damage caused by external factors.

8. Returns & Refunds

Returns, replacements, and refunds are handled according to the BijliX Refund & Return Policy. By placing an order, you agree to our refund and return terms.

9. Customer Responsibilities

Customers are responsible for:

• Providing correct order and delivery information
• Checking product compatibility before purchase
• Ensuring professional installation
• Following product manuals and safety instructions
• Keeping invoices, warranty cards, and packaging safe
• Reporting delivery issues within the required timeframe

10. Limitation of Liability

BijliX will not be liable for indirect, incidental, or consequential losses, including but not limited to business loss, system downtime, loss of savings, equipment damage, or installation-related issues caused by third parties or improper use.

Our liability, where applicable, will be limited to the value of the product purchased from BijliX.

11. Third-Party Brands & Services

BijliX may sell products from third-party brands, manufacturers, distributors, or suppliers. Brand names, trademarks, warranties, and technical claims belong to their respective owners.

Any external courier, installer, warranty center, payment provider, or third-party service may have its own terms and conditions.

12. Website Use

You agree not to misuse our website, attempt unauthorized access, copy website content, interfere with website functionality, or use the website for fraudulent or unlawful purposes.

BijliX reserves the right to restrict access, cancel orders, or take necessary action against misuse.

13. Intellectual Property

All website content, including text, images, graphics, logo, product presentation, and branding, belongs to BijliX or its respective owners. You may not copy, reproduce, or use our content without written permission.

14. Privacy

Customer information is handled according to our privacy practices. We may use customer details to process orders, provide support, arrange delivery, send updates, and improve our services.

15. Changes to Terms

BijliX reserves the right to update these Terms of Service at any time. Updated terms will be posted on the website and will apply from the date of posting.

16. Contact Information

For questions about these Terms of Service, please contact:

BijliX
Phone/WhatsApp: +923104222259
Email: info@bijlix.pk
Address: Bijlix Plaza, Shop#11, Chenab Commercial Center, Rahim Yar Khan, 64200